Author: devca
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Agentic AI customer experience: Smarter redemptions, stronger loyalty.
Agentic AI customer experience: Smarter redemptions, stronger loyalty. For the largest global gaming and entertainment platform “A simple gift redemption became a gamer’s worst nightmare – endless clicks, zero joy.” – A gamer during peak holiday season When a leading global gaming and entertainment platform faced soaring support volumes and mounting customer frustration around gift
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Agentic AI at Work: Reinventing Loyalty with Every Interaction
Agentic AI-led support operations transformation For a global Fortune 100 technology leader “Sometimes it took a solid 20 minutes just to get connected to an agent for a simple redemption request.” – A customer seeking to redeem loyalty card points When one of the global Fortune 100 technology leaders needed to elevate customer experience and
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11% Boost in Sales Conversion with Gen AI-Powered Transformation
About the client The client is a leading satellite radio and music streaming provider with over 35 million active subscribers. Movate has been a strategic partner for 14+ years managing support across customer journey including pre-sales, sales, and post-sales covering product inquiries, subscriptions/accounts, billing & discounts, and support. The client was looking to improve efficiency,
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Personalized Itineraries and Magical Travel Experiences at your Fingertips
DestinX: A New Enchanting Era of Travel & Hospitality. Imagine an impending future, where planning your dream family vacation is no longer fragmented, tiring and filled with anxiety. What if, you no longer had to scour through endless internet searches, speak with many travel agents, process conflicting reviews and recommendations, to find your truth. Your
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Lifelink: AI-Powered Healthcare Reimagined
Where Precision Meets Compassion. As AI rapidly transcends drawing tables to operationalization journeys, the healthcare industry is at the cusp of innovative disruption. This future will be intelligent, personalized, predictive, and universally accessible. We will witness technology transform what was previously inconceivable into absolutely possible livelihood enhancement. This novel era will interweave traditionally separate healthcare
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An Enchanting Retail and CPG Future
A new era of awe-inspiring experiences where multi-sensory allure pips traditional differentiators – product & price. Enter a wonderland, where awe-inspiring retail experiences morph into escapades of multi-sensory stimulation and engagement. Pause for a moment… Stroll through this retail store that feels uber premium, where every shopper is treated like a VIP. Interact with in-store
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The Hidden Costs Of Poor IT Infrastructure In Generative AI Deployments
Generative AI is transforming customer service, automating interactions, resolving queries faster, and offering personalized experiences at scale. The AI transformation in the customer service environment offers the opportunity for transformation in how customers see brands – through the use of intelligent chatbots – but also offers productivity tools for the customer service team. This is
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AI you can trust: How salesforce is revolutionizing CRM with transparency and innovation
Remember when AI first arrived, full of promises to create a flawless world? It painted a picture of effortless conversations with customers, personalized experiences, and smart insights that could transform businesses. But like any story with a twist, things didn’t go exactly as planned. Quiet concerns turned into loud warnings as hidden biases in the
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