Category: AI Stories

Custom AI/ML log analyzer elevates CX by 40% For, a leading global telecom company “At times, we’ve had to wait for 3 days to get services up and running. The problem compounds during weekends” – A customer waiting in queue for technical assist. When, a leading telecom company wanted to accelerate CX efficiency, Movate’s AI’s…

Agentic AI customer experience: Smarter redemptions, stronger loyalty. For the largest global gaming and entertainment platform “A simple gift redemption became a gamer’s worst nightmare – endless clicks, zero joy.” – A gamer during peak holiday season When a leading global gaming and entertainment platform faced soaring support volumes and mounting customer frustration around gift…

Agentic AI-led support operations transformation​ For a global Fortune 100 technology leader “Sometimes it took a solid 20 minutes just to get connected to an agent for a simple redemption request.” – A customer seeking to redeem loyalty card points When one of the global Fortune 100 technology leaders needed to elevate customer experience and…

About the client The client is a leading satellite radio and music streaming provider with over 35 million active subscribers. Movate has been a strategic partner for 14+ years managing support across customer journey including pre-sales, sales, and post-sales covering product inquiries, subscriptions/accounts, billing & discounts, and support. The client was looking to improve efficiency,…