Category: Engagement Journey

Audits Uplift Experiences Enrich Data Elevate CX & Relevance Retrieval-Augmented Generation Data Cleansing & Refinement Model Tuning & Optimization

Planning & Licensing Activation & Feedback Cutover, Training, Support & Rollout Teams, Operations & Project Setup Model Prototypes & PoCs Design, Implement & Train Models Deploy Model, Test, Tune & Fix

Customer Journeys & Use Cases Data Perspectives & Viewpoints Experience, Channels, & Data Fragments Al Perspectives & Viewpoints Data + Al Acceleration Levers SWOT

Security, Privacy & Regulatory Compliance Responsible Al – Standards & Best Practices Skills, Training & Support Journeys & Target Governance Roadmap & Prioritization Tools, PBCs, Products & Platforms Budget & Investment Target State Operating Model

Personas & Journeys Products & Platforms Friction & Dropouts Data, Tools & Technology Processes & Workflows Channels & Experiences