Author: devca
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The Hidden Costs Of Poor IT Infrastructure In Generative AI Deployments
Generative AI is transforming customer service, automating interactions, resolving queries faster, and offering personalized experiences at scale. The AI transformation in the customer service environment offers the opportunity for transformation in how customers see brands – through the use of intelligent chatbots – but also offers productivity tools for the customer service team. This is
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AI you can trust: How salesforce is revolutionizing CRM with transparency and innovation
Remember when AI first arrived, full of promises to create a flawless world? It painted a picture of effortless conversations with customers, personalized experiences, and smart insights that could transform businesses. But like any story with a twist, things didn’t go exactly as planned. Quiet concerns turned into loud warnings as hidden biases in the
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The Future Unfolds: How ServiceNow’s Agentic AI is Redefining Enterprise Service Management
There was a time when enterprise service management felt like an endless game of catch-up . waiting for tickets to pile up, scrambling to resolve disruptions, and navigating overwhelming backlogs. The watermelon effect was very real. Today, a new era is unfolding. Businesses are no longer reacting to problems, they are predicting and preventing them
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Designing for Harmony
In a world where users demand intuitive, aesthetically pleasing, and functional interfaces, achieving user experience (UX) design harmony is a cornerstone of successful digital products. Design harmony is about crafting experiences with seamless interplay between form, function, and user needs. 88% of consumers are less likely to return to a site with bad UX, 53%
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Art of the possible: The Sensory Revolution in Sports: Where Tech Meets Passion
SynthReal: Elevating Sports Engagement with Next-Gen Digital Innovation Imagine a world where every sports fan feels like a VIP, every player performs at their peak, and every coach and match referee make decisions with unparalleled precision to level up entertainment like never before. AI-powered technology, when synergized with AR, VR, blockchain, IoT, and the metaverse,
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What Are the Unmissable CX Trends to Watch For in 2025?
As 2025 unravels itself, here’s a look into how the world of customer experience (CX) has evolved over the last year and what lies ahead. Forrester Research published their US CX Index in June 2024, highlighting a significant opportunity for improvement in customer experience across America. Only the airline industry appeared to be improving the